Lighthouse 360 PM Software is designed to keep your schedule full, run your practice efficiently, and build better relationships with your patients. It’s a winner of four consecutive Townie Choice Awards and was rated as “Reader’s Choice” by Dental Product Shopper (earning a score of 4.9/5).
It automates patient communication to reduce no-shows, increase recall, and acquire new customers. It also streamlines your staff’s workflow with daily task lists and an online appointment book.
Patients receive reminders via email, text, and phone calls at pre-determined times before their appointments. This helps ensure that they show up on time and increase their likelihood of completing treatment without needing to cancel or reschedule. This functionality can be purchased as a stand-alone product. Or included in a patient scheduling system, patient billing system, or EMR.
These systems allow your staff to generate reminder lists based on complex criteria. Such as appointment type, date and time, medical history, etc. These reminders can then be re-run at any time.
The software also lets your patients review pre-visit information and complete forms, confirm their appointments, and update contact information. This streamlines the intake process, improves the clinical experience, and reduces patient wait times.
You can create unlimited reminders tailored to different visit types, including:
Patient Reminders are an essential part of your patient communication strategy. And can significantly help you retain your patients, increase revenue and boost compliance. They can be customized to include a personalized message and a link to any forms that your patients may need to complete before their appointment.
These reminders can also include a link to an online appointment book. That allows your patients to easily modify their schedules anytime they need to. This saves your staff a great deal of time and increases efficiency.
This feature is particularly helpful for practices that have high no-show rates and cancellation rates. It can reduce these numbers by allowing patients to change their schedules online. Which will save you valuable time and money.
Aside from reducing no-shows, patient reminders can also help you fill empty appointment slots. In late 2017, Lighthouse 360 added a “Fill-In” feature that automatically sends messages to your waiting patients if there are open slots that would otherwise go unoccupied.
Using patient reminders can also help to encourage cancer screening. According to research, these reminders can lead to a significant increase in screening rates.
The use of patient reminders for cancer screening may be a good way to encourage more women to undergo preventive care. This can result in lower healthcare costs and improved quality of life. And a reduction in the risk of serious health problems such as breast or cervical cancer.
Online Appointment Book
Online appointment booking is one of the most important functions of a customer experience system. It can help you build strong relationships with your clients, and it can also help you increase your revenue.
A good booking app can also help you reduce no-shows and keep your schedule full. It allows patients to book appointments with the right staff at the right time. This will save you and your employees a lot of time and effort, which will also help to boost sales.
Lighthouse 360 is an easy-to-use patient communication software that helps dental practices grow and succeed. Its team of experts is committed to helping its customers achieve their goals. Offer live support by phone or email and encourage feedback that they can use to improve their software in the future.
Have also added a variety of new features to their software, all of which are part of their mission to help practices run more efficiently and build stronger patient relationships. Include Fill-in, which automatically finds and fills last-minute cancellations, 2-way texting options for patients, Treatment Plan Reminders, and more.
Another great feature of this software is that it allows you to track your marketing campaigns. With this, you can see which ads work and which don’t. And you can easily adjust your advertising strategy to meet your goals.
It also lets you send patient health forms and disclosures to them to complete on their phones. Which will decrease the time you have to spend at the front desk. This will also allow your staff to focus on more important tasks and provide better service.
Moreover, the software is customizable and lets you send emails to your patients from a smartphone-friendly layout. You can embed photos and create targeted patient lists to ensure that your emails are as effective as possible like leadsquared software.
Finally, Lighthouse 360 allows you to collect and manage patient reviews on your website or on social media. This is a great way to boost your online reputation and increase the likelihood. That a potential client will choose your practice over the competition. This is especially important if you’re competing with other dentists in the area. As nearly 9 out of 10 consumers make an effort to read reviews before making their decisions.
Online Bill Payment
Online bill payment is a convenient service offered by many banks and credit unions. That allows you to pay bills electronically. It can save you time and money, decrease clutter and improve your financial management. You can set up one-time payments or recurring payments to automatically withdraw funds from your account.
This service is also a great way to stay on top of your finances by showing you what bills you have outstanding and allowing you to see when payments are due. It also helps you to stay organized, which can lead to more effective budgeting and better spending habits.
The best part is that these services are usually free. If you do have any questions, you can always contact the provider’s customer support team and get them to help you out.
In addition to the time and money savings, Online Bill Payment can also help you to reduce clutter by eliminating checks and envelopes to write out. In fact, studies have shown that consumers who use Online Bill Pay can save up to $360 per year* on stamps, envelopes, and checks. Another benefit is that the process of paying your bills online can be more secure than writing out and mailing checks.
These services can also prevent you from becoming a victim of phishing. A scam that uses fake emails to trick people into making fraudulent payments. You’ll be less likely to receive emails asking for payment and will be able to review your statements more easily.
Some of these services are also integrated with money management apps like Prism, Quicken, and QuickBooks. These apps are a good choice for anyone looking to automate their payments. And you can access your accounts from the app and see past and future bills.
These online bill payment services are a great option for any practice looking to reduce the amount of paperwork they have to handle and increase their patient recall. They can be paired with automated appointment reminders to help patients recall appointments and keep the office running smoothly.
Online Patient Portal
If you’re looking for an easy way to help your patients improve their care. You may want to consider offering an online patient portal. These tools are extremely popular and can help you gain more patient engagement and satisfaction through an intuitive experience.
The online patient portal is a secure, convenient way for your patients to interact with your practice through their computers or mobile device. This allows them to access their medical records, request appointments, pay bills, and more. It also gives them the ability to communicate with their providers through secure messaging. Which helps your staff provide better service.
A patient portal also offers telemedicine. Which can help your patients get the medication they need without having to come into your office. In addition, it can help you keep tabs on your patients’ health. Including any drug-to-drug or drug-to-allergy interactions. That can make it more difficult for them to stay on their medications.
As with any new technology, it’s best to take your time before implementing it. This way, you can ensure that your team has enough training. And that all your patients and staff are using the portal correctly.
When selecting a portal, look for one that provides consultation and onboarding. These services will give you an idea of the features and benefits of the portal. As well as how to implement them in your practice. You should also look for a vendor that will give you training, support, maintenance, and troubleshooting.
In addition, make sure that your patient portal has a strong encryption method to protect patient data. This will prevent hackers from compromising your system. It’s important to also create a password that isn’t used anywhere else. So that you can rest assured that no other person will be able to use it.
You can also choose a patient portal that’s integrated with your EHR or EMR system. Which will require you to pay additional fees. This approach is more expensive, but it will offer you more flexibility and will often be easier to implement.
If you’re unsure about whether a patient portal is right for your practice. Talk to other practices and find out what their experiences have been like. Then, you can decide which features are most crucial for your needs.